Live

We are active in more than 50 global airports on a monthly basis.

We provide the reach and man-power to set up and manage all types of in-store initiatives across the globe. Our team can assess and measure all aspects of retail execution and have the skills to set up and manage front line customer engagement programmes. Our field management capability means you can have all your global in-store requirements managed centrally by us.

Store And Category Assessments

We provide the tools and technology to help understand how your brands and products are being retailed in store
We provide total store, category and brand level reviews and then provide you with a candid report of our findings
We’ll make clear and proven recommendations for the opportunities we identify

Brand Ambassadors, In Store Merchandising & Sampling

We work on behalf of brand owners to manage their front line staff programmes in store
Managing all aspects of training and customer engagement, we provide tailored staff planning and management for teams across the globe
We provide staff for brand engagement projects, sampling and product merchandising

Mystery Shopping

Our mystery shopping programmes are far more than the typical ‘tick box’ approach
We create unique, flexible and results orientated programmes for our clients that recognise and measure great customer service and high standards of retail execution
Our reports and results are analysed to make clear recommendations for improvement

Analysis And Reporting

For all of our field based work, we’ll provide clear and detailed reports with supporting visuals where appropriate
For all of our feedback, we’ll provide clear recommendations for the improvement and enhancement of whatever we’ve measured

Meet the Live Team

Alex McCloy

Regional Manager

Darren Harrison

Regional Manager

Graham Stewart

Regional Manager

Laura Stepp

Fieldwork Coordinator

Rocio Kimber

Fieldwork Coordinator

Olivia Citrone

Fieldwork Coordinator